Charlie
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De overdracht verliep prima, maar zoals altijd in dit soort situaties is er veel te zien en te beleven. Wat de een misschien weet of opmerkt, merkt de ander misschien niet. Het was gehaast (beiden wilden er graag bij zijn). De bus voldeed in de meeste opzichten prima en was zoals ik hem zag. Pas na de overdracht besefte ik dat ik teleurgesteld was in het onderhoud van de auto. De voorruit, ramen en spiegels waren van binnen en van buiten erg vuil, de bandenspanning was erg laag en de ruitenwissers waren zo oud en versleten dat ze zelfs bij hevige regenval luidruchtig en met weinig effect over de ruit sleepten. Hoewel het busje verder prima was, hadden de vuile ramen en de ratelende ruitenwissers een grote invloed op de pret. De banden waren ook onveilig. Het is niet alleen aan de eigenaar om ervoor te zorgen dat het voertuig schoon is, maar ook veilig. Het is, naar mijn mening, ook aan de eigenaar om deze en andere veiligheids-/mechanische controles bij de overdracht op te nemen, aangezien geen van beide partijen er mogelijk aan denkt.
Reactie van Amanda
I'm sorry you were disappointed with your experience of renting my van. I would like to clarify a couple of points to reassure future renters.
Regarding the handover being rushed, it did not feel particularly rushed to me. We had a cup of tea and a chat and I offered to charge your phone and got you on my home wifi so we could do the online form.
There is a lot to take in with the operation of any new vehicle. That is why I have a bank of videos which show how everything works. You turned down the offer of these because of your engineering background and having your own van. It is disappointing to read therefore that the rating given reflects that you did not have a thorough enough introduction to the vehicle.
This booking was a very last-minute booking, cancelled and then re-booked the day before collection, all requiring flexibility and accommodation on my part. You were aware that I was arriving back from holiday the evening before the collection. I had accepted the booking on the understanding, in writing, that I would not have time to get the van into its usual state of cleanliness and readiness. This was accepted by you at the time of booking, in writing.
I 100% accept that the tyre pressures should have been checked before collection.
Regarding the windscreen wipers, these have now been replaced. Unfortunately, I became aware of this issue on my trip the day before the booking and did not have time to replace them before you collected the vehicle. I am very sorry that these detracted from the enjoyment of your trip.
Poppy is a great van. She is nearly 20 years old and this is reflected in the price of hire compared to more modern vans. I will always be as accommodating as I can be to ensure that anyone renting her has a great trip.
Lizzie
Anja
Rean
Stephanie
