Ellen
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Extreem teleurstellend. We huurden de camper voor het Latitude Festival en vanaf het moment dat we aankwamen, werkte de koelkast niet. Al ons eten was bedorven en we moesten dure festivalmaaltijden kopen om het te vervangen. Toen we belden om hulp te vragen met de koelkast, werd ons verteld dat we het moesten "googelen". We hebben dagenlang geprobeerd het probleem op te lossen, maar niets hielp. In plaats van de klacht op te lossen met een kleine vergoeding voor een voertuig dat niet aan de verwachtingen voldeed, reageerde de eigenaar door te zeggen dat we de camper niet goed hadden schoongemaakt, ondanks dat er geen problemen waren toen we hem terugbrachten en we alles hadden ondertekend. De klacht ligt nu bij Goboony ter afhandeling. Wij zijn ervaren en verantwoordelijke camperhuurders en hebben nog nooit eerder problemen gehad met andere verhuurbedrijven. Dit was een teleurstellende en kostbare ervaring.
Reactie van Darren
UNFAIR REVIEW
It's upsetting to us to read this review.
We had problems from the start with this hireer; they constantly stated the fridge didn't work before they even left for latitude. If this were the case, why fill the fridge with expensive food? Anyway, we ran through all the basic checks, and were told it's still not working yet on its return, the fridge was full, and all the perishable goods that were still in there were still cold, cold and fresh! They also stated that when they arrived at Latitude Festival, all their food had gone bad. I'm curious how a journey of a few hours, along with the leisure battery supply, could have ruined the food! We checked the fridge on their return, and it was working fine.
Also mention that when they dropped it off, it was signed off. This wasn't the case; they left the site before this could be fully checked and signed off.
As per our verbal cleaning policy, unlike other companies and private hirers, we don't charge a cleaning fee; all we ask is for the user to bring the Motorhome back as they found it “clean and tidy” Unfortunately, this wasn't the case; it was absolutely filthy, and we also had the pleasure of cleaning their toilet mess out.
We are an established Motorhome company with over 8 years of experience and a large fleet of hire vehicles. We strive to make our customers happy, and we have many excellent reviews on our website and social media platforms.
GMH
Alan
Sajan
