CAMPING O BEAU LAURIER

ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or pitches on the O' Beau Laurier campsite offered by the campsite and its representatives ('the Provider') to non-professional customers ('the Customer') on its website https://camping-obeaulaurier.fr.
The main features of the Services are presented on the website https://camping-obeaulaurier.fr.
It is the Customer's responsibility to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
The Service Provider's contact details are as follows: M. et Mme Dommanget : 0610630683 - 0750510548
These conditions apply to the exclusion of all other conditions, in particular those applicable to other sales channels for Services.
These General Terms and Conditions of Sale are accessible at all times on the website and shall prevail, where applicable, over any other version or any other contractual document.
In the absence of proof to the contrary, the data recorded in the service provider's computer system constitutes proof of all transactions concluded with the Customer.
In accordance with the French Data Protection Act of January 6, 1978, the Customer has the right to access, rectify and object to all personal data at any time by writing, by post and with proof of identity, to :
Camping O' Beau Laurier
Rue du beau laurier
85580 Saint-Denis du Payré
The Customer declares that he/she has read and accepted these General Terms and Conditions of Sale by ticking the appropriate box before completing the online order procedure, as well as the general terms and conditions of use of the https://camping-obeaulaurier.fr website.
As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the website at the date the Order is placed.

ARTICLE 2 - RESERVATIONS
On the site, the customer selects the services he wishes to order, as follows:
On the booking module, the customer enters the desired dates of stay and the composition of his group.
The customer selects the desired accommodation (rental or pitch, range, precise choice).
3. The customer chooses his options, fills in his contact details and then accesses the payment form, which can be made by credit card or by electronic means of payment (deposit or balance to be paid in advance, depending on the booking conditions). Cancellation insurance is offered at the time of booking.
It is the Customer's responsibility to check the accuracy of the Order and to report any errors immediately. The Order will only be considered definitive once the Service Provider has sent the Customer confirmation of acceptance of the Order by e-mail.
Any Order placed on the https://camping-obeaulaurier.fr website constitutes the formation of a distance contract between the Customer and the Service Provider.
All Orders are non-transferable.

ARTICLE 3 - PRICES
The Services offered by the Service Provider are provided at the prices in force on the https://camping-obeaulaurier.fr website, at the time the order is registered by the Service Provider. Prices are expressed in Euros, excluding VAT and including VAT.
Prices take into account any discounts granted by the Service Provider on the https://camping-obeaulaurier.fr website.
These prices are firm and non-revisable during their period of validity, as indicated on the website https://camping-obeaulaurier.fr, the Service Provider reserving the right, outside this period of validity, to modify prices at any time.
They do not include processing and administration costs, which are invoiced in addition, under the conditions indicated on the https://camping-obeaulaurier.fr website and calculated before the Order is placed.
The payment requested from the Customer corresponds to the total amount of the purchase, including these charges.
An invoice will be drawn up by the Vendor and given to the Customer upon delivery of the Services ordered.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the commune, is not included in our rates. The amount is determined per person over 18 years of age and per day, and varies depending on the destination. It must be paid at the time of booking.

ARTICLE 4 - TERMS OF PAYMENT
4.1. DEPOSIT
A deposit corresponding to 30% of the total price for the provision of the Services ordered is required when the order is placed by the Customer. It must be paid on receipt of the rental contract and enclosed with the copy to be returned. It will be deducted from the amount of royalties, but will not be reimbursed by the Service Provider in the event of cancellation.
The balance of the price is payable in cash, 1 month from date to date before the day of provision of the said Services, under the conditions defined in the article Provision of Services below.
4.2. PAYMENTS
Payments made by the Customer shall not be considered final until actual receipt of the sums due by the Service Provider.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the terms of payment set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations.

ARTICLE 5 - SUPPLY OF SERVICES
5.1. ACCOMMODATION
The accommodation or pitch may be occupied from 3 p.m. on the day of arrival and must be vacated by 11 a.m. on the day of departure.
The balance of the stay must be paid in full 1 month before the date of arrival.
The accommodation and pitches are intended for a specific number of occupants at the time of rental and may under no circumstances be occupied by a greater number of people.
Accommodation and pitches must be returned in the same state of cleanliness as when delivered. Failing this, the tenant will be required to pay a fixed fee of 60€ for cleaning. Any damage to the accommodation or its accessories will be repaired immediately at the tenant's expense. The inventory of fixtures at the end of the rental period must be identical to that at the beginning.
In the event of technical constraints on the accommodation, for the comfort of the customer, the campsite reserves the right to move the reservation to equivalent accommodation (or superior accommodation without increasing the cost of the stay) if this proves necessary. Moving to lower-cost accommodation will result in a credit note or refund of the delta.
5.2 SECURITY DEPOSIT
As a guarantee of the provisions of the article ACCOMMODATION, a security deposit of 250€ is required from the tenant on the day the keys are handed over, and is returned to him on the day the rental ends, subject to deduction of any repair costs.
This deposit does not constitute a limit of liability.

ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No reduction will be granted in the event of late arrival, early departure or reduction in the number of people (whether for the whole or part of the planned stay).
6.1. MODIFICATION
In the event of a change in dates or number of people, the Provider will do its utmost to accept requests for date changes within the limits of availability.
Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation.
6.2. INTERRUPTION
Early departure will not give rise to any reimbursement by the Provider, with the exception of cases covered by cancellation insurance, which you may take out at the time of booking.
6.3. CANCELLATION
Cancellation by you: All cancellations must be notified to us by any written means on a durable medium (e-mail, registered letter with acknowledgement of receipt, etc.).

- If your e-mail/courier is presented up to 31 days before your arrival, the amount of the deposit paid, the booking fees paid and, if applicable, the sums paid for cancellation insurance remain the property of the campsite.

- If your letter is presented less than 31 days before your arrival date, all sums paid to the campsite are forfeited.

To obtain compensation, we advise you to take out cancellation or interruption insurance when booking.

Cancellation by the campsite: If we are obliged to cancel a reservation we have confirmed, we will notify you by e-mail as soon as possible; the sums paid will be reimbursed in full by bank transfer within 30 days of notification of cancellation at the latest and after receipt of your bank details by the campsite. In all cases of cancellation, the processing and administration fees (article 3) will be retained by the Service Provider.

6.4. CANCELLATION IN THE EVENT OF A PANDEMIC
6.4.1. In the event of total or partial closure of the establishment during the dates of the booked stay (which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Customer for the reservation of the stay will be reimbursed within 30 days.
However, the Service Provider cannot be held liable for any additional compensation beyond this reimbursement of sums already paid for the reservation of the holiday.
6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Customer is infected with COVID 19 (infection) or another infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would jeopardize his/her participation in the stay on the scheduled dates
will result in :
reimbursement of sums paid in advance
Any processing and management fees as stipulated in the general terms and conditions will be retained by the Service Provider. In all cases, the Customer must provide proof of the event making him/her eligible for this right of cancellation.
6.4.3. Notwithstanding the provisions of article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures preventing participants from travelling (general or local confinement, travel ban, closure of borders), even though the campsite is able to fulfil its obligation and welcome Customers, the Provider will
- will issue a credit note corresponding to the sums paid by the Customer, after deduction of processing and administration costs (article 3), which will be retained by the Service Provider. This credit note is valid for 13 months; it is refundable at the end of the validity period.
6.4.4 - Should the Customer take out specific insurance covering the risks listed in article 6.4.2 or article 6.4.3, the insurance indemnities received by the Customer will be deducted from the amount of the refund or credit note referred to in articles 6.4.2 or 6.4.3.

ARTICLE 7 - CUSTOMER LIABILITY
7.1. CIVIL LIABILITY
Customers staying on a pitch or in accommodation must be covered by third-party liability insurance. A certificate of insurance may be requested from the Customer before the start of the service.
7.2. PETS
Pets are accepted for a fee available from the Provider and payable on site.
7.3. HOUSE RULES
Rules and regulations are posted at the entrance to the establishment, at reception. Customers are required to read and comply with these rules.

ARTICLE 8 - LIABILITY OF THE SERVICE PROVIDER - WARRANTY
The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or latent defect resulting from a fault in the design or manufacture of the Services ordered.
In order to assert its rights, the Customer must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 2 days from the provision of the Services.
The Service Provider will refund or rectify or have rectified (as far as possible) the services deemed defective as soon as possible and at the latest within 3 days of the Service Provider's discovery of the defect or fault. Reimbursement will be made by credit to the Customer's bank account or by cheque sent to the Customer.
The Service Provider's warranty is limited to the reimbursement of Services actually paid for by the Customer, and the Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of an event of force majeure as usually recognized by French case law.
The Services provided via the Provider's https://camping-obeaulaurier.fr website comply with the regulations in force in France. The Service Provider shall not be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Customer, who is solely responsible for the choice of Services requested, to check.

ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities relating to the organization and sale of holidays or excursions on a given date or for a specified period are not subject to the withdrawal period applicable to distance selling.

ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Service Provider, drafter of the present document, implements personal data processing whose legal basis is:
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
prospecting
managing relations with customers and prospects,
organization, registration and invitation to events organized by the Service Provider,
the processing, execution, prospecting, production, management and follow-up of customer requests and files,
drafting deeds on behalf of its customers.
● or to comply with legal and regulatory obligations when it implements processing for the purpose of:
the prevention of money laundering and the financing of terrorism, and the fight against corruption,
invoicing,
accounting.
The Service Provider retains data only for as long as is necessary for the operations for which it was collected, and in compliance with current regulations.
In this respect, customer data is kept for the duration of the contractual relationship, plus 3 years for marketing and prospecting purposes, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, data is kept for 5 years after the end of the relationship with the Service Provider. For accounting purposes, data is kept for 10 years from the end of the financial year.
Prospective customers' data is kept for a period of 3 years if they have not participated in or registered for any of the Provider's events.
The data processed is intended for use by the Service Provider's authorized personnel.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, portability and delete data concerning them.
Data subjects also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial canvassing.
They also have the right to define general and specific directives defining the way in which they intend the above-mentioned rights to be exercised after their death.
by e-mail to the following address E-mail address
or by post to the following address Surname, first name Company name Postal address accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.

ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the https://camping-obeaulaurier.fr website is the property of the Seller and its partners, and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
In addition, the Service Provider retains ownership of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer's request) with a view to providing the Services to the Customer. The Customer is therefore prohibited from reproducing or exploiting said studies, drawings, models, prototypes, etc., without the express prior written authorization of the Service Provider, which may be conditional upon payment of a fee.
The same applies to names, logos or, more generally, any graphic representation or text belonging to or used and distributed by the Service Provider.

ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the operations arising therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

ARTICLE 13 - DISPUTES
Any and all disputes arising out of or in connection with the purchase and sale transactions concluded in application of the present general terms and conditions of sale, concerning their validity, interpretation, performance, termination, consequences and consequences, and which cannot be resolved between the seller and the customer, shall be submitted to the competent courts under the conditions of common law.
The customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method.
In accordance with the provisions of article L 612-1 of the French Consumer Code, any campsite customer has the right to have recourse, free of charge, to a consumer mediator for the amicable resolution of a dispute with the campsite operator.
The campsite operator has designated SAS Médiation Solution as a consumer mediation body, under membership number CP0048/FNHPA/2105/30.
To refer a matter to the mediator, the consumer must make his or her request :
- Either in writing to :
Sas Médiation Solution 222 chemin de la bergerie 01800 Saint Jean de Niost
Tel. 04 82 53 93 06
- Or by e-mail to: contact@sasmediationsolution-conso.fr
- Or by completing the online form entitled Contact the mediator on the https://www.sasmediationsolution-conso.fr website.
Whatever the means of referral used, the request must contain :
The applicant's postal address, telephone number and e-mail address,
The name, address and Sas Médiation Solution registration number of the professional concerned,
A brief statement of the facts. The consumer must specify to the mediator what he or she expects from this mediation and why,
A copy of the prior complaint,
all documents required to investigate the claim (purchase order, invoice, proof of payment, etc.).

ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges that, prior to placing an Order, he/she has been provided, in a legible and comprehensible manner, with the present General Terms and Conditions of Sale and with all the information and details referred to in articles L111-1 to L111-7 of the French Consumer Code, and in particular :
the essential characteristics of the Services, taking into account the communication medium used and the Services concerned ;
the price of the Services and related charges;
information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not obvious from the context;
information on legal and contractual warranties and how they apply; the functionalities of the digital content and, where applicable, its interoperability;
the possibility of resorting to conventional mediation in the event of a dispute;
information on termination and other important contractual conditions.
The fact that a natural person (or legal entity) places an order on the https://camping-obeaulaurier.fr website implies full acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who notably waives the right to invoke any contradictory document, which would be unenforceable against the Service Provider.