Camping Seasonova Les Portes d'Alsace

General terms and conditions of sale

SCOPE OF APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale automatically govern all sales of holidays made on the www.vacances-

seasonova.com website. They form an integral part of any contract concluded between the campsite and its customers.

Each customer acknowledges that he/she has read these terms and conditions before booking a

holiday, for him/herself and any person taking part in the holiday.

In accordance with the law in force, these general terms and conditions are made available to all customers for

information purposes prior to the conclusion of any contract for the sale of holidays (the general terms and conditions are available to download

from the website and on request and are sent when the holiday or

group quote is validated

). They may also be obtained by writing to the head office of GROUPE

SEASONOVA located at Route de Cabourg - 14810 Merville Franceville Plage.

1.         Booking conditions

Rentals :

Rental stays last a minimum of 2 nights in low season (excluding special weekends, July and August and special offers) and a minimum of 7 days in July and August. 

Arrivals are scheduled between 4pm and 7pm, departures before 10am. Arrangements can be made in low season, subject to availability, after discussion with the campsite reception on arrival. 

Arrivals in low season are not subject to a specific day of arrival. In July and August, arrivals may be on Saturdays, Sundays, Wednesdays or Fridays (depending on the campsite, check with the reservations department or the campsite beforehand).

Campsite pitches:

Arrival and departure days for pitches are free. There is no minimum length of stay (except during certain periods, depending on the campsite, check with the reservations department or on the website). Arrivals are from 2 p.m. and departures before 12 a.m. (except for luxury pitches, before 11 a.m.).

How do I book?

Make your reservation online, by telephone or by email. 

All bookings become effective on receipt of the deposit (see part 3 ‘payment conditions’), a paper or digital booking contract and once the campsite has validated the booking.

2.         Rates

The rates indicated on the website are the basic rates which do not include additional options, tourist tax or Eco Participation. 

As Seasonova uses dynamic pricing, rates may vary during the season, both upwards and downwards. 

A promotion cannot be applied to a booking that has already been paid for and validated. 

Seasonova offers a Flex rate and a Non Flex rate for any stay booked on its website. For any arrival on a campsite without a reservation, the Flex rate will be applied.

- Flex rate: 

Payment: 30% deposit to be paid at the time of booking. Balance to be paid in

full 30 days before the start of your stay. For all bookings made less than 30 days before the arrival date, the full amount of the booking will be required.

Cancellation/modification:

Up to and including 8 days before the start of your stay: cancellation and modification possible without justification. 30% of the amount of the reservation will be refunded in the form of a credit note (valid at all Seasonova campsites for stays up to 30 June of the following season). If the customer has already paid the balance at the 

time of cancellation, it will be refunded in full within a maximum of 3 months.

From 7 days (included) before the start of the holiday: cancellation or change of holiday possible with supporting documents, see conditions on the website. Refund of the total amount of the booking in the form of a credit note valid for a stay until 30 June of the following season at all Seasonova campsites. Interruption of stay possible with proof, refund, in the form of a credit note, in proportion to the nights spent.

- Non Flex rate: 

Payment: 100% at the time of booking 

For all ACSI rate bookings (at Seasonova campsites that accept them), the Non Flex rate conditions apply. 

Booking via our partners :

For all bookings on a partner site, the conditions indicated on the partner site apply. If the conditions are not indicated, the Flex rate conditions apply. 

For specific stays (long stays or spa treatments), gas and electricity may be charged at the current rate. This is mentioned in the description of the stay concerned.  

3. Terms of payment

Full payment for the stay must be made in cash, credit card, bank transfer (depending on the campsite) or ANCV cheque no later than 30 days before arrival. The campsite reserves the right to cancel your booking in the event of non-payment of the balance by the due date and to retain your 30% deposit.

On receipt of any payment, deposit or balance, even without a signed contract, the campsite will consider that the general terms and conditions of sale have been read and accepted by the customer.

- 4X payment by bank card with our partner FLOA.

Our financial partner FLOA offers payment solutions for your purchases of goods and/or services, in 4 instalments by bank card. These payment solutions are reserved for private individuals (over 18 years of age) residing in France, holding a Visa or MasterCard bank card with a validity date corresponding to the duration of the refund. FLOA, RCS Bordeaux 434 130 423, whose registered office is at Immeuble G7 - 71 Rue Lucien Faure, Bordeaux (33300), is subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and is registered with the ORIAS under number 07 028 160 (www.orias.fr). FLOA reserves the right to accept or refuse your application for finance; you have a statutory cooling-off period of 14 days. To find out more, click here or visit the FLOA website. We draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of these payment solutions, your personal data will be transmitted to FLOA for the purposes of studying your request for financing, managing your credit contract and, where applicable, debt collection. For more information, click here or go to the FLOA website.

Payment in 4X by FLOA is only available on the FLEX tariff.

4. Booking confirmation

Your booking will be confirmed once we have received your signed contract (or validated it on the internet) and the deposit received by digital or postal mail. 

If we are unable to respond to your request due to lack of availability, we will return your deposit as soon as possible. 

Reservations only bind Seasonova to the customer once they have been accepted, which Seasonova campsite is free to do or refuse, depending on availabilitý, and in general, any circumstances likely to affect the execution of the reservation made. Seasonova offers family-oriented holidays, in the traditional sense, and the accommodation is specially designed for this purpose. Seasonova reserves the right to refuse any booking which is contrary to this principle, or which seeks to divert from it.

NO RETURN PERIOD

In accordance with article L.221-28 of the French Consumer Code, Seasonova informs its customers that the sale of accommodation services provided on a specific date, or according to a specific frequency, is not subject to the provisions relating to the 14-day withdrawal period.

GROUP RESERVATION 

- Any reservation of more than 4 accommodations by the same physical person or by different physical persons but knowing each other and travelling together for the same reasons on the same dates of stay on the same Seasonova campsite is considered as a group. 

- The accommodation offered on the Seasonova website is exclusively for individuals.

- For any group booking request, you must contact the Seasonova campsite by phone, email or via our ‘Contact Us’ section. The Seasonova campsite contacted reserves the right to study the reservation request before accepting or refusing it. 

5.  Rented accommodation

Animals are not permitted in the rentals, unless specified in the rental description. In the event of non-compliance with the internal regulations, the management reserves the right to terminate the stay without refund.

The rental is strictly personal and may not be transferred or sublet without the consent of the campsite management.

Minors unaccompanied by their parents or legal guardian are not permitted.

It is forbidden to connect your electric vehicle to any of our accommodation types (cottages or pitches).

Smoking and vaping are prohibited in rental accommodation and communal areas of the campsites. 

Seasonova campsites reserve the right to refuse access to the campsite to groups or families arriving with more people than the capacity of the accommodation rented.

- On arrival 

For rental stays, you will be welcomed from 4pm. We opt for comfort and zen-attitude on the day of your arrival, which is why you will be asked to pay a €100 ‘cleanliness and comfort’ deposit by e-mail 10 days before your arrival. This must be paid online using our partner Swikly's platform. If no deposit is received, you will not be given the keys to the accommodation.

Possibility of requesting the cleaning option on booking or arrival for 70€ (excluding cleaning of cutlery, kitchen utensils and dustbin). This option can be booked up to 36 hours before your departure. 

An inventory sheet will be given to you on arrival. Please report any discrepancies on the same day. Any complaints made afterwards will not be taken into account.

We offer a range of services for which you can ask at reception for prices.

- The day of departure

An inventory of fixtures will be made on the day of your departure. An appointment must be made the day before departure. As a reminder, departures take place between 8 a.m. and 10 a.m. Any costs incurred in restoring the accommodation to its original state, or for missing or damaged equipment, will be invoiced (the campsite reserves the right to keep all or part of the security deposit). If the accommodation is not left in a perfectly clean condition, you will be charged a €100 cleaning fee.

The deposit will be returned to you on departure after an inventory has been carried out, subject to the equipment being returned in good condition.

For any late departure, you may be charged for an extra day at the current nightly rate. 

It is the camper's responsibility to take out insurance: campers are responsible for looking after their personal belongings (bicycles, etc.). The campsite declines all responsibility in the event of an incident for which the camper is liable. All guests must comply with the campsite rules. Each tenant is responsible for any disturbance or nuisance caused by people staying with or visiting them.

6 Delay

All rentals / pitches must be occupied before 8pm on the day of arrival stated on your contract. In the absence of a message justifying a late arrival, the rental / pitch will become available 24 hours after the date initially planned, after you have been notified in writing. Any late arrival must be notified by email or text message to the campsite number so that the campsite can make the necessary arrangements to welcome you.

7. Changing a reservation

The possibility of changing a stay depends on the tariff chosen by the customer. The Non Flex tariff does not allow any changes to be made to a stay. 

With the Flex rate, changes can be made free of charge up to 8 days before arrival, subject to availability. 

Customers may request a change to their stay at the same campsite (dates, type of accommodation) by writing to the campsite (letter or e-mail) before the change deadline, subject to availability. No postponements will be accepted for the following season. If no change is made, the customer will be obliged to stay as originally booked or to cancel in accordance with the cancellation conditions.

- Any request to increase the length of your stay will be subject to availability and the rates in force at the time of the request.

- Any request to reduce the length of your stay is considered as a partial cancellation and will be subject to the cancellation and interruption of stay conditions.

8. Cancellation, interruption of stay and unused services

1. Unused services

In the event of a stay being interrupted or shortened for one of the following reasons: 

- Closure of borders by administrative decision 

- Administrative closure of the campsite

- Restriction of travel to a number of kilometres by administrative decision that does not allow you to come to the campsite

A voucher for the amount of the unused nights, valid for two years, will be issued by the campsite. If the customer refuses this voucher, it will be reimbursed on request.

2.            Cancellation on the part of Seasonova

In the event of cancellation on the part of Seasonova, except in cases of force majeure, the sums paid for the reservation will be reimbursed in full. However, this cancellation cannot give rise to the payment of damages.

3.            Cancellation by the camper

All cancellation requests must be sent by post to the Seasonova campsite postal address or by e-mail. Cancellations made by telephone cannot be taken into account. Any cancellation will result in the cancellation of the reservation and the campsite reserves the right to offer the accommodation for rent again.

a. In the event of cancellation by a camper who has opted for the Non Flex tariff:

The sums paid will be retained by the campsite.

b. In the event of cancellation by a camper who has opted for the Flex tariff:

Cancellation up to and including 8 days before the start of the stay:

The campsite will issue a voucher, valid for a stay until 30 June of the following season, at all Seasonova campsites, for the amount of the deposit (30% of the booking). Any other sum paid by the customer will be reimbursed within a maximum of 3 months.

Cancellation from 7 days (inclusive) before the start of the holiday: 

The customer will be asked to provide a receipt for any cancellation, see the list of accepted receipts on our website. The proof must be sent to the campsite by post or email within 7 days of the cancellation request. The campsite will issue a voucher for the total amount of the reservation, valid for a stay at all Seasonova campsites until 30 June of the following season.

Interruption of stay possible with proof, refund, in the form of a credit note, in proportion to the nights spent.

In the event of cancellation of the holiday, the amount paid in holiday vouchers cannot be reimbursed in accordance with article L.112-14 I. of the French Monetary and Financial Code. 

If your booking already includes a voucher from a previous booking, this cannot be converted back into a voucher or reimbursed. 

9. Mediator 

In the event of a dispute, and after having contacted the campsite's ‘customer’ department, any campsite customer may refer the matter to a consumer mediator, within a maximum period of one year from the date of the written complaint, by registered letter to the operator. The contact details of the mediator who may be contacted by the customer are as follows:

SAS Médiation Solution

222 chemin de la bergerie 01800 Saint Jean de Niost

site : https://www.sasmediationsolution-conso.fr,

email : contact@sasmediationsolution-conso.fr

10. PETS 

Pets are allowed on Seasonova campsites (except

1st and 2nd categorydogs

and in certain rentals - see paragraph 5) for a fee payable when

you make your reservation. Where authorised, they must be kept on a lead at all times. They are not allowed near swimming pools, in sanitary facilities, in food shops or in buildings. Vaccination certificates for dogs and cats must be up to date.