Camping Costa del Sol Glamping Village

CONDITIONS OF STAY

BUNGALOW

- Check-in: 16:00h.

- Check-out: 11:00h.

- Late check-out: Check-out at 18h with additional cost. Can be booked at your departure according to availability and only in low season.

availability and only in low season.

- Equipment of the accommodation: It is not allowed to place the furniture of the bungalow outside the bungalow.

outside the bungalow.

- Sheets and towels are included in all accommodations. Kitchen linen and table linen

table linen not included.

- Change of towels on the 4th day after arrival.

- Change of sheets and towels on the 8th day after arrival.

- Crib and high chair are optional and free of charge and must be requested at the time of booking.

reservation. The crib will be placed in the living-dining room of the bungalow.

- Pets: Only allowed in bungalows with pets allowed.

- The accommodations do not have parking space but it can be hired at the time of arrival.

at the moment of arrival. It has an additional cost and there are limited spaces.

- Notify the reception: If you notice something that is not to your liking when you arrive at the accommodation

If you notice something that is not to your liking, you should notify the front desk so that we can correct the situation as soon as possible.

- Additional tents: It is not allowed to set up tents,

trailers or parking motorcycles outside the bungalow is not allowed.

- Occupancy: It is not allowed to have more people (including children) than the maximum capacity of each type of bungalow.

indicated as maximum capacity for each type of accommodation. Visits are not allowed when they exceed the maximum capacity of the bungalow.

visits when they exceed the maximum capacity of the contracted bungalow.

- Accommodation at departure:

- 1- Furniture (beds, tables, etc.) must be in its place of origin.

- 2- Kitchenware in optimal conditions and clean.

- 3- Empty refrigerator and garbage can.

- 4- Countertops, cupboards and drawers free of any type of object.

- 5- Used sheets and blankets, leave in the same place where they were.

- Change of bungalow: If during the stay the client decides to change bungalow for personal reasons, he/she will be

personal reasons, an additional cost will be applied over and above the rate of the

the rate of the accommodation to which he/she changes. This supplement will be used to cover

management and cleaning

PLOT

- Check-in: 13:00h.

- Check-out: 12:00h.

- Late check-out: Departure at 18h with additional cost. Can be contracted at your departure according to availability and only in low season.

availability and only in low season.

- The price includes: plot + caravan, camper van or tent + 1 vehicle or motorbike + electricity

motorcycle + electricity + water. Any other concept will be considered as an extra

extra and must be paid according to the current rates. The vehicle must

be parked inside the plot.

Maximum capacity per plot: The number of people (including children) is not allowed to exceed the number of people

- The remaining payment must be made no later than 1 day prior to arrival through online check-in.

arrival through the online check-in. Payments by check or holiday checks are not accepted.

vacation vouchers are not accepted.

- Online check-in: At the time of booking, your credit card details will be registered under a unique token.

card details will be registered under a unique identifier code (token) that will replace sensitive

sensitive information and will be stored in a digital file owned by Costa del Sol Glamping Village.

property of Costa del Sol Glamping Village. The establishment will keep

the token, in substitution of the deposit payment, as a guarantee for the payment of the corresponding

compensation for any possible damages caused by inappropriate behavior

damages caused by inadequate behavior, damages and flaws in the facilities and the

facilities and accommodation, or their return in poor conditions, as well as to respond to the possible rental of

possible rental of items subject to a fee. The charges that Costa del Sol Glamping Village

del Sol Glamping Village may make for this concept will in no case exceed

100 euros.

- Early departure will not entitle to refunds or compensation for the days not enjoyed.

not enjoyed.

- Prices: The final price of your stay at the time of contracting your reservation, is

based on the information provided by the person who made the reservation.

Any modification on your part, both the dates and any concept subject to rate, can suppose a modification of the final price of the stay.

subject to rate, can suppose a modification of the final price of the stay. No

modifications that imply a lower price than the one initially contracted will not be accepted.

initially. Prices include 10% VAT.

- Payment on account: For the reservation to be confirmed, the client must pay 25% of the total amount of the reservation.

25% of the total amount of the reservation. If the reservation is made during the 5 days prior to arrival, the client must pay 25% of the total amount.

arrival, the client must pay the total amount at the time of booking.

- Change of accommodation: At any time the resort reserves the right to change accommodation and to offer an equivalent

change accommodation and offer equivalent accommodation in the event of force majeure, maintenance work or

force majeure, maintenance or organizational reasons.

- In case of delay: Your reservation will be held until 12:00 noon on the next scheduled day of arrival.

scheduled day of arrival. In this case, the contract will be automatically cancelled and will result in the loss of the reservation.

and the deposit will be forfeited. The resort reserves the right to

rebook the accommodation.

- Visits: They are not allowed. Overnight stays by accompanying persons are possible when the number of people

when the number of visitors and guests already staying does not exceed the maximum capacity allowed for the

the maximum capacity allowed for the contracted lodging.

PARCEL

CANCELLATION CONDITIONS

- Found objects: They will be kept for 15 days. After this period, the objects will be

objects will be considered out of the custody of Costa del Sol Glamping Village.

Village.

- Modification of reservation: You must communicate by email to

hola@costadelsolglamping.com. The request will be evaluated by the reservation

reservations and its acceptance is not guaranteed. The non-acceptance of the modification will be

duly explained in each case. Included in this section is the

extension of the length of stay, change of type of accommodation and change of number or type and/or number of occupants.

change of number or type and/or number of occupants. In the case of change of dates,

the rate applied shall be that in force at the time of the modification. No

modifications that imply a lower price than the one initially contracted will not be accepted.

initially. The modification of the reservation will not imply an extra charge for the client.

customer. Modifications received 10 days or less in advance will not be accepted,

with respect to the date of entry, will not be accepted.

- General cancellation conditions: You must communicate by email to

hola@costadelsolglamping.com

- Applicable on the amount paid in the booking confirmation (25% of the total amount).

total amount)

- In high season

- Loss of 100% of the amount paid for cancellations made less than 15 days before the arrival date.

15 days before the arrival date.

- In low season

- Loss of 100% of the amount paid for cancellations made less than 48 hours before the arrival date.

48 hours before the arrival date.

- Late arrival or early departure does not entitle the guest to

reductions of the total price of the contracted reservation or refunds. The

cancellation or non-enjoyment of activities or services in addition to the accommodation,

contracted at the time of booking, does not entitle to reductions of the total price or refunds.

total price or refunds.

- Costa del Sol Glamping Village will manage the return order under the same system used for the payment.

system used for the payment. The application period will be up to 10 days.

- Withdrawal or cancellation of the reservation: The establishment will be able to withdraw or cancel the

cancel the accommodation contract signed with the client, either for reasons beyond the time of the

reasons arising at the time of booking, before the beginning of the stay or during the stay, in application of the

the same, in application of the right of admission. In this case it will be communicated in

in writing and identify the objective reasons why the applicant(s) cannot be admitted.

can not be admitted. Among others, without limitation, the following shall be taken into account:

- Failure to respect or comply with the internal rules of the establishment.

- Disturbing the peace and not complying with the elementary rules of social coexistence, education and respect for other customers or the establishment's own employees.

and of education and respect to other customers or to the establishment's own employees.

employees of the establishment.

- Those who are indebted to the establishment for services rendered previously.

previously.

- In the event that the cancellation of the reservation occurs prior to the enjoyment of the stay, it will be

of the stay, the full refund of the amounts paid by the client will be made.

the client. When the stay has begun, at the request of the establishment, the client will vacate the

the establishment, the client will voluntarily or forcibly vacate the accommodation and will be reimbursed for the

will be reimbursed for the full amount of the days pending enjoyment.

- To the above effect, the condition of client shall be held by any of the members under the same reservation and accommodation.

under the same reservation and accommodation.

- Acceptance of general terms and conditions: The person making the reservation

the reservation acquires the commitment to read these general contracting conditions, being the payment of the deposit a sign of acceptance, as well as the

the payment of the deposit as a sign of acceptance of these, as well as the internal regulations of Costa del Sol Glamping Village.

of the internal regulations of Costa del Sol Glamping Village.

- General rules to comply with: During your entire stay, the accommodation assigned to you and your

accommodation assigned to you and your guests will be considered as your “habitual residence”.

your “habitual residence”. Therefore, you will have the same rights and obligations as

any group of people living together in a house located in the municipality of Tarragona.

Tarragona. In particular, you will have to know and comply with the regulations that the

different public

authorities may issue at any time, applicable to your specific case of cohabitation.

cohabitants.

Verification of reservation data: In all cases (new reservation, modification, change of owner, etc.) a new document will be issued,

modification, change of owner, etc.) a new confirmation document will be issued, including all

document will be issued, which will include all the details of the reservation and will replace the previous document.

previous document. It is the responsibility of the person making the reservation to verify the

information and, in case of error, to notify the reservations department immediately.

reservations department. Likewise, if you do not receive confirmation of the modification from the resort, please contact us.

the resort, please contact us within a maximum period of 5 days from the request.

request.

- Wristband / identification card: It is compulsory to wear it inside the enclosure at all times in order to guarantee

at all times to ensure access control and use of the facilities.

This identification will be required during the entire stay.

- Personal belongings: The Management is not responsible for the theft of personal belongings that may be

personal belongings that may occur during your stay in the facilities of Costa del Sol Glamping village.

Costa del Sol Glamping village. Safes are available to guests at no additional cost.

at no additional cost.

- Free Wifi access: The client will receive at the reception the access data to the portal and for its use.

The client will receive at the reception the access data to the portal and for its use must take into account the following conditions:

- The bandwidth and coverage of this free wifi is limited, so the access speed and reliability of the service may be limited.

access speed and reliability of the service may vary or even be impossible depending on many factors.

Internet access may vary or even be impossible depending on numerous factors outside the establishment.

Since Wifi access is provided through a shared network infrastructure, access to the Internet is not guaranteed.

network infrastructure, access to the Internet is not guaranteed at all times, nor is it guaranteed to be

secure or fault-free, slow or unstable. For all these reasons, free wifi

is not suitable for professional use

- The access data that the reservation holder will receive will also be used by all accompanying persons included in the reservation.

The access data that the reservation holder will receive will also be used so that all companions included in the reservation can have access to the free wifi.

free of charge.

Circulation of personal mobility vehicles: The circulation of any personal mobility vehicle in any of its modalities is prohibited.

personal mobility vehicle in any of its modalities is prohibited: Electric two-wheeled scooter, electric unicycle, Segway, Hoverboard, electric skateboard

electric scooter, electric unicycle, Segway, Hoverboard, electric skateboard, and any other that may fall under the aforementioned

any other that may fall within the aforementioned definition, with the exception of vehicles for persons with reduced

vehicles for people with reduced mobility, inside the campsite facilities. The

Failure to comply with this measure may result in the expulsion of the user from the glamping facilities.

glamping facilities.