GENERAL RENTAL CONDITIONS CAMPING LE PARADIS
BOOKING CONDITIONS
All contracting parties must be at least 18 years of age and have the legal capacity to enter into a contract and not be under guardianship or curatorship. The contracting party must be present throughout the stay. Reservations will only become effective with the agreement of the campsite, after receipt of the deposit and after receipt of either the booking contract, duly completed and signed, or acceptance of the general terms and conditions of sale when booking online.
The booking will not be taken into account until the contract has been signed and the deposit of 30% plus booking fees has been received.
The reservation of a camping pitch or rental accommodation is made on a strictly personal basis. Under no circumstances may you sublet or transfer your booking without the prior consent of the campsite.
Minors must be accompanied by their parents or legal guardians.
The customer is responsible for his or her choice of booking and for ensuring that it meets his or her needs, so that Camping Le Paradis cannot be held liable. The campsite is free to refuse a booking request on the basis of availability or any other circumstance. Places are allocated without distinction. The management reserves the right to change the allocation of the pitch on the arrival of the camper.
RENTALS
1. Pitch hire
Pitches are available from 2pm on the day of arrival and must be vacated by 12 noon on the day of departure. After 12 noon, an additional night will be charged.
The basic pitch package includes: 1 installation (tent + car; caravan + car; camper van) + 1 or 2 people. Any additional persons will be charged extra. The maximum number of people per pitch is 9 from the same family.
A deposit of €20 will be required on arrival for the access badge. This deposit may be increased if equipment (e.g. fridge) is hired.
2. Private pitch hire
Pitches are available from 2 p.m. on the day of arrival and must be vacated before 12 p.m. on the day of departure. After 12 noon, an additional night will be charged.
The basic pitch package includes: 1 installation (tent + car; caravan + car; camper van) + 1 or 2 people. Any additional persons will be charged extra. The maximum number of people per pitch is 9 from the same family;
A deposit of €100 (€80 for the sanitary facilities and €20 for the badge) will be required on arrival when the keys to the private sanitary facilities are handed over. The sanitary facilities must be left in a perfectly clean condition, otherwise 80€ will be deducted from the deposit.
3.mobile home rental
Mobile homes are rented for a minimum of two nights in low season (May - June - September) and a minimum of one week in high season (July - August).
The rental period runs from 3 p.m. on the day of arrival, fixed at the time of booking, to 10 a.m. on the day of departure.
The campsite refuses access to families arriving with a number of participants greater than the capacity of the accommodation rented (please note that a baby COUNTS FOR 1 PERSON). No additional equipment is permitted on the pitch of the accommodation.
On arrival, when the keys are handed over, you will be asked to pay a deposit of €300 (including €20 for the badge) and €80.
The accommodation must be returned in a perfectly clean condition.
It is STRICTLY forbidden to SMOKE in the accommodation.
ARRIVAL AND DEPARTURE
For accommodation, you will be asked to complete an inventory on arrival. Please report any anomalies on the same day. No late complaints will be taken into account.
Any broken or damaged object must be declared and will be charged to you (rates indicated in the accommodation).
On your departure, the accommodation must be left in a clean and tidy condition, following the instructions posted in the accommodation. An inventory of fixtures will be carried out in the presence of both parties. Its purpose is to note any damage that is obvious at first sight and the state of cleanliness of the accommodation. This inventory of fixtures does not constitute a guarantee that the deposit will be returned.
Deposits will only be refunded after the cleaning teams have visited the property and found no hidden damage. If this is the case, the amount of the damage will be deducted from the deposit.
TOURIST TAX AND ECO-TAX :
The tourist tax and eco-tax are not included in the price. They must be paid on arrival. The amount of tax depends on the number of nights, age and number of participants.
TERMS OF PAYMENT
For rentals and pitches, bookings only become definitive once we have received a deposit of 30% of the total cost of your stay.
On receipt of your deposit, we will send you a confirmation, subject to availability.
The balance of your stay must be paid :
- For pitches, on arrival.
- For rental accommodation, 30 days before the start of your stay.
For bookings made less than 30 days before the start of the holiday, full payment is due at the time of booking.
In the event of non-payment, the deposit will be retained by the campsite and your booking will be considered cancelled.
CANCELLATION AND AMENDMENTS
1. Interruption of stay and unused services
No reimbursement will be made for any stay that is interrupted, shortened or delayed due to your fault.
2. Insurance
We advise you to take out cancellation insurance, which will enable you to be reimbursed in the event of events preventing you from completing your stay. Campers and caravanners are responsible for taking out insurance for their caravan, tent and/or equipment, as well as for their civil liability. The campsite is insured for any damage it may cause. Under no circumstances shall the campsite management be held responsible for any theft, accident or break-in to property belonging to the occupier.
3;Cancellation
In the event of cancellation, the customer undertakes to notify the campsite as soon as possible by registered post. If the customer has opted for cancellation cover at the time of booking, please refer to the terms and conditions of the insurance policy and contact the campsite. Otherwise, the sums paid will be retained by the campsite as compensation. Under no circumstances will the campsite take the place of the insurer, who will be the sole decision-maker and responsible for any reimbursement. Application fees and cancellation guarantee fees are not refundable under any circumstances. No compensation will be paid in the event of temporary or seasonal closure of one or more services due to technical, climatic, administrative or legislative problems
4.Changes Customers may request changes to their stay at the same campsite (dates, type of accommodation). Without prejudice to the fact that full payment of the balance is due before departure, any modification at the customer's request is possible and may incur modification costs. All requests for changes must be confirmed in writing by the customer and are subject to availability and acceptance by Camping Le Paradis.
IMAGE RIGHTS
During your stay at our campsite, you may be photographed or filmed. You expressly authorise Camping Le Paradis, without compensation, to use these photographs and/or films that may be taken during your stay for communication purposes. You also authorise their distribution, publication and marketing on any type of medium likely to be used.
Any holidaymaker who does not wish to participate in this practice must notify us by registered letter before your arrival.
PETS
Pets are allowed (except 1st and 2nd category dogs, Decree of 27/04/99) for a fee payable when you book. They must be kept on a lead at all times on the campsite.
Under no circumstances must they be left alone on the campsite or locked up in the accommodation (only those allowing their presence) in the absence of their master, who is civilly responsible for them. The vaccination record for dogs and cats must be up to date. Dog faeces must be picked up by the owner.
SWIMMING POOL
Only swimming briefs, boxer shorts, bikinis and one-piece swimming costumes are permitted, as well as UV-resistant T-shirts designed for swimming as opposed to any other clothing. Children must be accompanied by an adult. Children are the sole responsibility of the adults accompanying them, and Le Paradis accepts no liability in the event of an accident. The house rules displayed at the entrance to the swimming pool must be strictly observed, as well as the requests of the staff on site.
VISITORS
Visitors are admitted to the campsite after presenting themselves at reception and paying the visitor fee. Visitors will have access to the campsite facilities, with the exception of the aquatic areas. They must wear an identification bracelet.
BRACELET
For everyone's safety, everyone staying at the campsite must wear a wristband for the duration of their stay.
CLEANLINESS
The squares must be kept clean. Rubbish must not be deposited outside the containers. Two warnings for unkempt or dirty pitches will result in eviction. All non-household waste must be taken to the waste collection centre and not left in the rubbish bin, failing which you will be billed.
INTERNAL REGULATIONS
All customers must comply with the internal regulations.
In the event of non-compliance with the rules in force, the manager or his representative may issue a verbal warning to stop the disturbance. In the event of a serious or repeated offence, the campsite may terminate the contract. In the event of a criminal offence, the manager may notify the police. In the event of termination of the contract for disturbance or failure to comply with the internal regulations, no refund may be claimed by the customer.
EXCERPT FROM THE INTERNAL RULES: To be allowed to enter and stay on the campsite, you must have been authorised to do so by the manager or his representative. We reserve the right not to authorise the entry or stay of any person whose behaviour might disturb public order. Anyone wishing to stay on the campsite for at least one night must present an identity document at the reception desk beforehand. This implies acceptance of the campsite rules. Failure to comply with these rules will result in definitive expulsion from the campsite without refund.
Vehicles are not allowed on the campsite between 11pm and 7am. The speed limit is 10km/h.
Radio, television, etc. must not disturb neighbours.
Sanitary facilities must be kept clean by users.
The environment must be respected.
Open barbecues are not permitted on the site: only electric and gas barbecues are permitted.
The management is only responsible for items left at the office. Campers remain responsible for their own property. The possession of illegal substances is prohibited. The consumption of alcohol outside the designated areas is strictly forbidden.
Rates have been updated on the basis of the economic indices in force at the time of printing and may be revised in line with regulatory changes (e.g. VAT).
DISPUTES
Any complaint concerning the non-conformity of the services in relation to the contractual commitments must be notified by registered letter or e-mail to Le Paradis campsite within 30 days of the end of the stay.
MEDIATION
In accordance with article L. 612-1 of the Consumer Code, within a period of one year from the date of his/her written complaint, the consumer, subject to article L.152-2 of the Consumer Code, has the right to submit a request for amicable resolution by mediation.
