Camping MOULIN DE PAULHIAC

ONTACT DETAILS OF THE SERVICE PROVIDER:

Camping Moulin de Paulhiac, SARL L'Ô DU MOULIN with a capital of 2 000 € - RCS n°847 745 163 in BERGERAC - Classification decision n°C24-001171-003 of 23/09/2020 - 4 star campsite TOURISM for 176 pitches - SIRET 847 745 163 000 18 - APE 5530Z

Located at 3708 route de la rivière - 24250 DAGLAN,

Contact details : info@moulin-de-paulhiac.com, 05 53 28 20 88, www.camping-dordogne-moulindepaulhiac.com.

DEFINITIONS :

ORDER or RESERVATION or RENTAL: Purchase of Services.

SERVICES: seasonal rental of accommodation or bare pitches tourism.

ACCOMMODATION: Tent, caravan, cottage, mobile leisure home and light leisure home.

ARTICLE 1 - SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Moulin de Paulhiac campsite, operated by SARL L'Ô DU MOULIN, to non-professional customers (The Customers or the Customer), on its website www.camping-dordogne-moulindepaulhiac.com or by telephone, post or electronic mail (e-mails), or in a place where the Service Provider markets the Services.

The main characteristics of the Services are presented on the website www.camping-dordogne-moulindepaulhiac.com or in writing - paper or electronic - in the case of reservations made by means other than a remote order.

The Client is obliged to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Client.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other marketing channels for the Services.

These General Terms and Conditions of Sale are accessible at any time on the Website and shall prevail, if necessary, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the website or communicated by the Service Provider at the date of placing the order by the Customer.

Unless proven otherwise, the data recorded in the Service Provider's computer system shall constitute proof of all transactions entered into with the Customer.

Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has, at any time, the right to access, rectify and oppose, if the processing is not essential to the execution of the order and the stay as well as their consequences, all of his personal data by writing, by mail and proving his identity, to Camping Moulin de Paulhiac, 3708 Route de la rivière, 24250 DAGLAN.

The Client declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the box provided for this purpose prior to the implementation of the online Order procedure, as well as the general terms and conditions of use of the website www.camping-dordogne-moulindepaulhiac.com, or, in the event of a reservation made outside the Internet, by any other appropriate means.

ARTICLE 2 - RESERVATIONS

The Client selects on the website or fills in any document sent by the Provider the services he/she wishes to order, according to the following terms:

Date of the stay,

Details of the participants,

Choice of accommodation,

Choice of services and options,

Terms of payment of the deposit.

It is the Client's responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors. The Order shall only be deemed final after the Provider has sent the Client confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the event of a reservation made directly at the premises where the Provider markets the Services.

The reservation is made taking into account the client's wishes and the campsite's availability as much as possible.

Pursuant to Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, which must be provided on a specific date or during a specific period.

Any Order placed on the www.camping-dordogne-moulindepaulhiac.com website constitutes the formation of a contract concluded at a distance between the Client and the Service Provider.

All Orders are personal and may not be transferred under any circumstances.

ARTICLE 3 - PRICES

The Services offered by the Service Provider are provided at the prices in force on the website www.camping-dordogne-moulindepaulhiac.com, or on any information medium of the Service Provider, at the time the Customer places the Order. Prices are expressed in Euros, exclusive of tax and VAT.

The rates take into account any discounts that may be granted by the Service Provider on the website www.camping-dordogne-moulindepaulhiac.com, or on any information or communication medium.

These rates are firm and non-revisable during their period of validity, as indicated on the website www.camping-dordogne-moulindepaulhiac.com, in the e-mail or in the written proposal sent to the Client. After this period of validity, the offer is null and void and the Provider is no longer bound by the prices.

Prices do not include processing and administration costs, which are invoiced in addition, under the conditions indicated on the website www.camping-dordogne-moulindepaulhiac.com or in the information (mail, e-mail, etc.) communicated to the Customer beforehand, and calculated before the Order is placed.

The payment requested from the Customer corresponds to the total amount of the purchase, including these charges.

Any subsequent change in the applicable VAT rate between the time the rates were determined and the time the holiday was invoiced will result in a corresponding change in the price including VAT, which the Client accepts without reservation.

Offers and promotions are not retroactive and cannot be combined.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the commune/commune, is not included in the rates. Its amount is determined per person and per day and varies according to the destination. It must be paid when paying for the service and is shown separately on the invoice.

+0,55€ per night and per person from 18 years old.

ARTICLE 4 - PAYMENT CONDITIONS

4.1. PAYMENT IN ADVANCE

The sums paid in advance are deposits. They constitute an advance payment on the total price due by the Client.

A deposit corresponding to 20% of the total price for the provision of the Services ordered is required when the Client places the order. It must be paid on receipt of the booking form and will be deducted from the total amount of the order.

The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this rental).

4.2. PAYMENTS

Payments made by the Client will only be considered as final once the amounts due have been collected by the Provider.

4.3. NON-COMPLIANCE WITH PAYMENT TERMS

In addition, the Service Provider reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained without effect.

ARTICLE 5 - PROVISION OF SERVICES

5.1. PROVISION AND USE OF SERVICES

The accommodation may be occupied from 4 pm on the day of arrival and must be vacated by 10 am on the day of departure.

The pitch may be occupied from 12 noon on the day of arrival and must be vacated by 12 noon on the day of departure.

The accommodation and pitches are designed for a specific number of occupants and cannot be occupied by more people.

The accommodation and pitches must be returned in the same state of cleanliness as when delivered. Failing this, the tenant will be required to pay a fixed sum of €100 for cleaning (known as on-site cleaning). Any damage to the accommodation or its accessories will be repaired immediately at the tenant's expense. The inventory at the end of the rental period must be exactly the same as at the beginning.

5.2. BALANCE

The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this rental).

5.3. LAST MINUTE RESERVATIONS

Any reservation made less than 30 days before the arrival date must be paid in full by credit card only.

5.4. OPTIONS

Subject to availability. In case of unavailability, we will inform you and the amount will be deducted from the total of the reservation.

5.5. SECURITY DEPOSIT

For accommodation rentals, a security deposit of 200 € is required from the Client on the day the keys are handed over and will be returned to him 15 days after the end of the rental period, after deduction of any costs incurred for repairs.

This deposit does not constitute a limit of liability.

ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CLIENT

No reduction will be granted in the case of a late arrival, an early departure or a change in the number of persons (whether for the whole or part of the planned stay).

6.1. MODIFICATION

In the event of a change of dates or number of persons, the Provider will do its utmost to accept requests for a change of date within the limits of availability, without prejudice to any additional costs; in all cases, this is merely an obligation of means, as the Provider cannot guarantee the availability of a pitch or accommodation, or another date; an additional charge may be requested in such cases.

Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.

6.2. INTERRUPTION

Early departure will not give rise to any refund from the Provider.

6.3. CANCELLATION

For any cancellation received 30 days or more before the start date of the holiday, 75% of the deposit will be refunded. The booking fee will be retained by the campsite.

In the event of cancellation of the Reservation by the Client after its acceptance by the Provider less than 29 days before the planned date of the reserved rental, for any reason whatsoever except force majeure, the deposit paid at the time of the Reservation, as defined in Article 4 - PAYMENT CONDITIONS of these General Terms and Conditions of Sale, will be automatically acquired by the Provider as compensation and will not give rise to any reimbursement.

In all cases of cancellation, the processing and management fees (Article 3) shall be retained by the Provider.

The Provider reserves the right to re-let the pitch and/or the accommodation without being obliged to pay any refund or compensation.

6.4. CANCELLATION IN THE EVENT OF A PANDEMIC

6.4.1. In the event of total or partial closure of the establishment during the dates of the booked stay (which is considered to be a total or partial ban on the reception of the public, insofar as the Client is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Client for the booking of the stay will be reimbursed within a period of 3 months, after the proposal of another date for the stay at a later period.

However, the Provider shall not be liable for any additional compensation beyond this refund of the sums already paid for the booking of the holiday.

6.4.2. Notwithstanding the provisions of Article 6.3 CANCELLATION, any cancellation of the holiday duly justified by the fact that the Client is affected by COVID 19 (infection) or any other infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would call into question his/her participation in the holiday on the scheduled dates, will be made without any compensation insofar as a specific COVID 19 insurance policy is offered to the Client when he/she books his/her holiday via the Campezcouvert organisation.

6.4.3. Notwithstanding the provisions of Article 6.3 CANCELLATION, in the event that the Client is forced to cancel the entire stay due to government measures that do not allow participants to travel (general or local confinement, ban on travel, closure of borders), even though the campsite is able to fulfil its obligation and welcome the Clients, the Provider will issue a credit note corresponding to the sums paid by the Client. This credit note is valid for 18 months; it is refundable at the end of the period of validity.

6.4.4 - If the Client takes out specific insurance covering the risks listed in Article 6.4.2 or Article 6.4.3, the insurance indemnities received by the Client will be deducted from the amount of the credit note referred to in Articles 6.4.2 or 6.4.3.

ARTICLE 7 - OBLIGATIONS OF THE CLIENT

7.1. CIVIL LIABILITY INSURANCE

The Client accommodated on a pitch or in an accommodation must be insured for civil liability. A certificate of insurance may be requested from the Client before the start of the service.

7.2. PETS

Pets are accepted, under the responsibility of their owners, kept on a lead, tattooed and vaccinated and for a fixed daily fee payable at the time of booking. The vaccination booklet is compulsory and must be up to date. 1st and 2nd category dogs are not allowed on the campsite.

7.3. INTERNAL REGULATIONS

A set of rules and regulations is displayed at the reception desk and available on the mobile application. The Client is required to read and respect these rules. They are available on request.

ARTICLE 8 - OBLIGATIONS OF THE SERVICE PROVIDER - WARRANTY

The Service Provider warrants to the Customer, in accordance with the legal provisions and without additional payment, against any lack of conformity or latent defect resulting from a design or manufacturing defect in the Services ordered.

In order to assert its rights, the Customer shall inform the Service Provider in writing of the existence of the defects or lack of conformity within a maximum period of 7 days from the delivery of the Services.

The Service Provider shall refund or rectify or arrange for the rectification (where possible) of the services found to be defective as soon as possible and no later than 15 days after the defect or fault has been identified by the Service Provider. Reimbursement shall be made by crediting the Customer's bank account or by sending a bank cheque to the Customer.

The Service Provider's liability is limited to the reimbursement of the Services actually paid by the Customer. The Service Provider shall not be held responsible or liable for any delay or non-performance resulting from the occurrence of a force majeure event as usually recognised by French case law.

The Services provided through the Provider's website www.camping-dordogne-moulindepaulhiac.com comply with the regulations in force in France.

ARTICLE 9 - RIGHT OF WITHDRAWAL

Activities related to the organisation and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.

ARTICLE 10 - PROTECTION OF PERSONAL DATA

The Service Provider, the writer of the present document, implements the processing of personal data whose legal basis is

Either the legitimate interest pursued by the Service Provider when it pursues the following purposes

- prospecting

- the management of the relationship with its customers and prospects,

- the organisation of, registration for and invitation to the Provider's events,

- the processing, execution, prospecting, production, management and follow-up of clients' requests and files,

- the drafting of documents on behalf of its clients.

Or compliance with legal and regulatory obligations when it implements processing for the purpose of :

- the prevention of money laundering and terrorist financing and the fight against corruption,

- invoicing,

- accounting.

The Service Provider only keeps data for the time necessary for the operations for which they were collected and in compliance with the regulations in force.

In this respect, client data is kept for the duration of the contractual relationship plus 3 years for the purposes of promotion and prospecting, without prejudice to the retention obligations or limitation periods.

With regard to the prevention of money laundering and the financing of terrorism, the data is kept for 5 years after the end of the relationship with the Service Provider. As regards accounting, it is kept for 10 years from the end of the accounting period.

The data of prospective customers is kept for a period of 3 years if no participation or registration to the Provider's events has taken place.

The data processed is intended for authorised persons of the Service Provider.

Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, question, limit, portability and delete data concerning them.

The persons concerned by the processing operations implemented also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.

They also have the right to define general and specific directives defining the way in which they intend to exercise the above-mentioned rights after their death

by e-mail to the following address: info@moulin-de-paulhiac.com

or by post to the following address SARL L'Ô DU MOULIN 3708 Route de la rivière 24250 DAGLAN

The persons concerned have the right to lodge a complaint with the CNIL.

ARTICLE 11 - INTELLECTUAL PROPERTY

The content of the website www.camping-dordogne-moulindepaulhiac.com is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property.

Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.

In addition, the Service Provider retains all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Client) for the purpose of providing the Services to the Client. The Customer shall not reproduce or use such studies, drawings, models, prototypes, etc. without the express prior written consent of the Service Provider, which may be subject to a financial consideration.

The same applies to names, logos or, more generally, any graphic representation or text belonging to the Service Provider or used and distributed by it.

ARTICLE 12 - APPLICABLE LAW - LANGUAGE

These General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.

These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

ARTICLE 13 - DISPUTES

All disputes to which the purchase and sale operations concluded in application of these general terms and conditions of sale could give rise, concerning both their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of common law.

The Customer is informed that he may in any case, in the event of a dispute, have recourse to a conventional mediation procedure within a maximum period of one year from the date of the written complaint, by registered letter, to the Professional.

The contact details of the mediator who may be contacted by the client are as follows:

ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - ACCEPTANCE OF THE CLIENT

The Client acknowledges having been informed, prior to placing the Order, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the Order of 22 October 2008 on the prior information to be provided to the consumer on the characteristics of outdoor rental accommodation and in particular

the essential characteristics of the Services, taking into account the communication medium used and the Services concerned

the price of the Services and related costs;

information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context;

information relating to legal and contractual guarantees and their implementation procedures; the functionalities of the digital content and, where applicable, its interoperability;

the possibility of resorting to conventional mediation in the event of a dispute

information on termination and other important contractual terms.

The fact that a natural person (or legal entity) orders on the website www.camping-dordogne-moulindepaulhiac.com implies full acceptance of these General Terms and Conditions of Sale, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider