CAMPING LA FALOISE

GENERAL TERMS AND CONDITIONS OF SALE

Reservation of Accommodation or Tourism Pitch

Provider's Contact Details:

SAS GESTION PLEIN AIR, RCS Beauvais B 805 036 183 – SIRET 80503618300012 – APE 5530Z SAS

with a capital of €1000

VAT intracommunity FR39805036183 – 2 stars - Tel: 06.95.59.20.64 - Email: campinglafaloise@gmail.com Website: https://www.caravaninglafaloise.com/ - Address: 1 Chemin de l'Ordibée, 60940 Angicourt

DEFINITIONS:

ORDER or RESERVATION or RENTAL: Purchase of Services.

SERVICES : Seasonal rental of accommodation or tourism bare pitch.

ACCOMMODATION : Tent, caravan, mobile leisure home, and light recreational housing.

ARTICLE ONE - SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches at the LA FALOISE campsite, operated by Gestion Plein Air (the Provider), to customers, through its website https://www.caravaninglafaloise.com/, or via phone, postal mail, or electronic mail, or at any location where the Provider markets its services.

They do not apply to the rental of pitches intended for leisure mobile homes, which are subject to a specific leisure contract.

The main features of the Services are presented on the website or in written format (paper or electronic) in the case of reservations made by means other than online ordering.

The Client is required to review this information before placing any order. Selecting and purchasing a Service is the sole responsibility of the Client.

These General Terms and Conditions of Sale exclude any other conditions of the Provider, particularly those applicable for other distribution channels.

These Terms and Conditions are accessible at any time on the website and prevail over any other version or contractual document. The version applicable to the Client is the one in effect on the date of the order or communicated by the Provider.

Unless proven otherwise, the data recorded in the Provider's system serves as proof of transactions.

Under the French Data Protection Act and European General Data Protection Regulation (GDPR), the Client has the right to access, correct, and oppose the processing of personal data if it is not essential to fulfill the order or stay. To exercise these rights, the Client must write to:

Camping La Faloise, 1 Chemin de l'Ordibée, 60940 Angicourt

The Client declares having reviewed and accepted these Terms and Conditions either by checking the relevant box when ordering online or by any appropriate means for reservations made offline.

ARTICLE 2 - RESERVATIONS

The Client selects the services they wish to order on the website or via any document provided by the Provider, following these steps:

Clients start by navigating the Secure Holiday website, where they can access integrated booking widgets. They can search for accommodations by filtering by type, price, dates, and other criteria such as available amenities and location.

Once results are displayed, the Client can check availability and detailed information for each accommodation. After finding the desired accommodation, they click the Book button.

The Client is then directed to a calendar to confirm availability for their chosen dates. They complete a booking form with personal details (name, email, phone number) and select a payment method (credit card or other).

Before finalizing their booking, the Client is invited to read and accept the General Terms and Conditions of Sale. After verifying their information, they submit their request by clicking Book.

The booking request is sent via email to the campsite, containing all essential details such as dates, accommodation type, and Client information.

The Provider reviews the request and decides whether to accept or decline it based on availability or specific conditions.

If accepted, the booking is confirmed upon receipt of payment. The Client receives a confirmation email with booking details.

If declined, the Client is informed via email with the reasons, and no payment is processed.

Before arrival, Clients may receive reminders and useful information about their stay, such as access details and available services.

After the stay, Clients may be invited to leave feedback.

The Client is responsible for verifying the accuracy of their order and immediately notifying the Provider of any errors.

Any order placed constitutes a contract between the Client and Provider. Reservations are personal and non- transferable.

ARTICLE 3 – PRICES

The Services are provided at the rates displayed on the website or any Provider documentation at the time of booking. Prices are in Euros, inclusive and exclusive of VAT.

Promotions and discounts are applied as per the website or Provider documentation.

Rates are fixed and non-revisable during their validity period. Beyond this period, offers expire, and the Provider is no longer bound by the displayed prices.

Prices exclude processing and management fees, which are billed separately.

Payment includes the total purchase amount, including these fees. An invoice is provided at the latest upon final payment.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the local municipality, is not included in the rates. It is calculated per person, per day, and depends on the destination. It is payable with the Service fee and listed on the invoice.

ARTICLE 4 - PAYMENT TERMS

4.1. DEPOSIT

Any advance payment is considered a deposit. It serves as a partial payment toward the total price owed by the Client.

A deposit equal to 30% of the total price of the booked Services is required at the time of reservation. This must be paid upon receipt of the finalized rental contract and attached to the returned signed copy. It will be deducted from the total price.

The deposit is non-refundable unless the cancellation insurance is subscribed to and specific conditions are met.

The balance of the stay must be fully paid 30 days before the arrival date, failing which the booking will be canceled.

4.2. PAYMENTS

Payments made by the Client will be considered final only after the Provider has successfully received the funds.

4.3. NON-COMPLIANCE WITH PAYMENT TERMS

In case of late or non-payment by the Client, the reservation will be canceled.

Additionally, the Provider reserves the right to suspend or cancel the provision of Services and/or its obligations after issuing a notice of default without effect.

ARTICLE 5 - PROVISION OF SERVICES

5.1. AVAILABILITY AND USE OF SERVICES

Accommodation may be occupied from 4:00 PM on the arrival date and must be vacated by 11:00 AM on the departure date.

Pitches may be occupied from 2:00 PM on the arrival date and must be vacated by 11:00 AM on the departure date.

The balance of the stay must be fully paid 30 days before the arrival date, failing which the booking will be canceled.

Accommodations and pitches are rented for a specific number of occupants and must not exceed this limit.

Accommodations and pitches must be returned in the same condition as received. If not, a cleaning fee of €50 will be charged. Any damage to the accommodation or its accessories will be repaired at the Client's expense.

The inventory at the end of the rental period must match the initial inventory.

5.2. SECURITY DEPOSIT

For accommodation rentals, a security deposit is required on the day of check-in:

• €300 for mobile homes
• €150 for group accommodation
• €50 for stage cabins

This deposit will be refunded at check-out, after deducting any costs for repairs or cleaning. The security deposit does not limit the Client's liability.

ARTICLE 6 – DELAY, INTERRUPTION, OR CANCELLATION OF STAY BY THE CLIENT

No discount will be granted in case of late arrival, early departure, or changes to the number of guests (for all or part of the stay).

6.1. MODIFICATION

If the Client wishes to modify the dates or number of guests, the Provider will attempt to accommodate the request within availability constraints. This constitutes a best-effort obligation, not a guarantee. Additional fees may apply.

Any request to shorten the stay will be treated as a partial cancellation subject to Article 6.3.

6.2. INTERRUPTION

Early departure does not entitle the Client to any refund from the Provider.

6.3. CANCELLATION

Reservations not paid in full as per these terms will be canceled.

For cancellations made more than 30 days before the stay and with subscribed cancellation insurance, part or all of the payments may be refunded, subject to the policy's conditions.

Processing and management fees (Article 3) are non-refundable.

6.4. CANCELLATION INSURANCE

It is recommended to subscribe to the cancellation or stay interruption insurance “Flex” provided by Neat Insurance during the reservation. Documentation is sent via email and available on the campsite's website.

ARTICLE 7 - CLIENT OBLIGATIONS

7.1. CIVIL LIABILITY INSURANCE

Clients staying in accommodations or on pitches must have liability insurance. Proof of insurance may be requested before the start of the stay.

7.2. ANIMALS

Pets are allowed for an additional fee during the reservation. They must be kept on a leash and have up-to- date vaccination records.

Category 1 and 2 dogs are not permitted. Pets must not be left unattended in accommodations.

7.3. INTERNAL REGULATIONS

Internal regulations are displayed at the campsite's entrance and reception. Clients are required to review and adhere to these rules. Copies are available upon request.

ARTICLE 8 - PROVIDER OBLIGATIONS – WARRANTY

The Provider guarantees the Client, in accordance with legal provisions and at no additional cost, against any lack of conformity or hidden defect resulting from a design or production defect in the Services provided.

To assert their rights, the Client must notify the Provider in writing of any defects or lack of conformity within 24 hours of the Service provision.

The Provider will refund, rectify, or have rectified (as far as possible) any defective Services within a reasonable time and no later than two days after the defect or fault is acknowledged by the Provider. Refunds will be made via bank transfer or check to the Client.

The Provider's guarantee is limited to the reimbursement of Services actually paid for by the Client. The Provider cannot be held liable for delays or failures due to force majeure as recognized by French case law.

The Services provided through the website https://www.caravaninglafaloise.com/ comply with the regulations in force in France.

ARTICLE 9 - RIGHT OF WITHDRAWAL

Activities related to the organization and sale of stays or excursions on specified dates are not subject to the withdrawal period applicable to distance or off-premises sales, in accordance with Article L221-28 of the French Consumer Code.

ARTICLE 10 – PERSONAL DATA PROTECTION

The Provider, as the author of these Terms and Conditions, implements personal data processing activities based on the following legal grounds:

• Legitimate interest pursued by the Provider for:
• Prospecting;
• Managing relationships with clients and prospects;
• Organizing, registering, and inviting to events;
• Processing, executing, prospecting, producing, managing, and monitoring client requests and files;
• Drafting legal documents for clients.
• Compliance with legal and regulatory obligations for:
• Preventing money laundering and terrorism financing, as well as combating corruption;
• Billing and accounting.

The Provider retains data only for the time necessary for the operations for which it was collected, in compliance with current regulations. For instance:

• Client data is retained for the duration of the contractual relationship plus three years for marketing and prospecting purposes, subject to longer retention periods for legal obligations or prescription periods.
• Data for money laundering prevention is retained for five years after the relationship ends.
• Accounting data is retained for ten years after the end of the fiscal year.
• Prospect data is retained for three years unless they participate in Provider events. Data processed is intended for authorized Provider personnel.

Clients have rights to access, rectify, query, limit, port, and erase their data. They may also object to data processing based on legitimate interests or refuse commercial prospecting.

Clients can define directives regarding how their data should be handled after their death. Requests may be sent to the Provider via email or postal mail, accompanied by proof of identity:

• Email Address: [to be completed]
• Postal Address: [to be completed]

Complaints can also be filed with the CNIL (French Data Protection Authority).

ARTICLE 11 - INTELLECTUAL PROPERTY

The content of the website https://www.caravaninglafaloise.com/ is the property of the Provider and its partners. It is protected by French and international intellectual property laws.

Any reproduction, dissemination, or unauthorized use of this content constitutes an infringement and is punishable by law.

The Provider retains ownership of all intellectual property rights over photos, presentations, studies, drawings, models, prototypes, etc., created for the provision of Services to the Client.

The Client is prohibited from reproducing or exploiting these items without express written authorization from the Provider, which may be subject to payment.

ARTICLE 12 - APPLICABLE LAW – LANGUAGE

These General Terms and Conditions of Sale and their related operations are governed by French law.

They are drafted in French. If translated into other languages, only the French version will prevail in case of a dispute.

ARTICLE 13 – DISPUTES

All disputes arising from the application of these General Terms and Conditions of Sale that cannot be resolved amicably will be submitted to the competent courts in accordance with French common law.

The Client is informed that they may resort to a mediation procedure or other alternative dispute resolution methods free of charge.

For mediation, they may contact:

Association des Médiateurs Européens (AME CONSO)

• Website: www.mediationconso-ame.com
• Address: 11 Place Dauphine, 75001 Paris, France The mediation process is free for consumers.

ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CLIENT ACCEPTANCE

The Client acknowledges having received, prior to placing an order, clear and understandable information about:

• The main characteristics of the Services;
• The Service price and any additional fees;
• The Provider's identity, contact details, and activities;
• Legal and contractual guarantees;
• Terms of Service;
• Cancellation rights and procedures;
• The possibility of using mediation in case of a dispute.

By ordering on the website https://www.caravaninglafaloise.com/, the Client fully accepts these General Terms and Conditions of Sale.