These General Terms and Conditions (GTC)
These General Terms and Conditions aim to define the rights and obligations of the parties within the framework of renting camping pitches and/or rental accommodations at our campsite.
By reserving a pitch and/or accommodation at our campsite, you acknowledge having read and accepted these GTC.
1. Services – Rates
We offer bare pitches and rental accommodations.
The rental of a pitch or accommodation is strictly personal. Under no circumstances may it be sublet or transferred.
• Bare pitches
This is an empty pitch for your tent, caravan or motorhome.
The price of your stay is calculated based on a basic package including:
rental of the pitch,
stay for 2 persons,
installation of 1 tent, 1 caravan or 1 motorhome,
1 vehicle in addition to the tent or caravan,
access to reception facilities, entertainment and sanitary facilities,
electrical connection.
Nature package: 1 pitch for 2 people, 1 car with a tent or caravan.
Comfort package: Nature package + electricity.
Motorhome package (max 7.20m): pitch for 2 people + electricity + motorhome (max 7.20m).
Additional charges (extra person, extra vehicle, pets, etc.) are not included and will be added.
A €20 security deposit is required for the access badge.
Do not forget your European-standard adapter and at least 20 m extension cable.
⚠️ The electrical connection is limited to 10 amps.
• Rental accommodation
Our prices include:
rental according to accommodation capacity,
water, gas and electricity charges,
parking for one vehicle,
access to reception facilities, entertainment and sanitary facilities.
No additional tent is permitted.
A €400 security deposit is required after booking OR upon arrival.
We reserve the right to retain all or part of the deposit in case of damage.
The deposit will not be returned on the day of departure. It will be refunded within 48 hours after inspection.
€89 cleaning fees may be deducted if cleaning has not been carried out.
• General provisions
Prices are VAT included and exclude tourist tax.
Extra charges apply for additional vehicles, tents, pets, visitors.
Brochures and websites may contain errors.
Prices may change according to economic conditions. The contractual price is the one stated in your booking confirmation.
Partner discounts and promotions are not retroactive.
An environmental contribution per person per night applies (not included in prices).
2. Booking conditions
• Booking methods
Reservations can be made via:
www.campinglekergariou.com
www.flowercampings.com
A booking request must include:
30% deposit (including VAT services and tourist tax if applicable),
cancellation insurance (if subscribed).
Booking is only valid upon written confirmation by email.
The balance must be paid no later than 30 days before arrival.
Bookings made less than 30 days before arrival must be paid in full.
• Right of withdrawal
According to Article L.221-28 12° of the Consumer Code, no withdrawal right applies to accommodation, transport, catering and leisure services provided on a specific date.
• Maximum capacity
Occupancy must not exceed the accommodation capacity (1 to 6 persons including babies).
If exceeded, access may be refused without refund.
• Customers – Minors
Unaccompanied minors are not accepted unless prior written authorization is granted.
3. Payment terms
• Accepted payment methods
Bank cheque, holiday vouchers, connected holiday vouchers, cash, credit card.
Bookings made less than 30 days before arrival must be paid by credit card only.
• Walk-in guests
For non-reserved pitches, at least the first night must be paid upon arrival.
In case of early departure, no refund will be granted.
4. Stay
Arrival: 3 pm – 7 pm
Departure:
8:30 am – 10 am (rental)
8:30 am – 12 pm (pitch)
Specific pitch requests depend on availability.
Pitch selection option: €25.
Cleanliness issues must be reported within 24 hours.
Cleaning must be done before departure or fees deducted from deposit.
• Late arrival / Early departure
Full stay remains payable.
• Pets
One pet per rental allowed (extra charge).
Not allowed near pools.
Category 1 & 2 dogs and exotic pets not accepted.
Vaccination record required.
• Internal rules
Camp rules must be respected.
Failure to comply may result in expulsion without refund.
• Image rights
Photos/videos may be taken for communication purposes.
Booking implies consent unless refusal is notified in writing.
• Service unavailability
Some services may be unavailable due to climate or force majeure.
No refund will be granted.
• Contract termination
Reservation contract may be terminated:
for repeated rule violations,
in case of no-show within 24h without notice.
No refund will be made.
5. Cancellation
• Cancellation by you
More than 30 days before arrival: deposit retained.
Less than 30 days: full amount retained.
Cancellation insurance recommended.
• Cancellation by campsite
Full refund if we cancel.
6. Complaints – Disputes
Complaints must be sent by registered letter within 20 days after stay.
In case of dispute, mediation is possible via:
CM2C
Paris
https://cm2c.net/
cm2c@cm2c.net
7. Personal data
Personal data collected during booking:
Name
Phone number
Email
Date of birth (guest and companions)
Purpose:
Contract execution
Complaints management
Customer file
Marketing
Accounting
Data retained for 5 years after stay.
Rights under French Data Protection Act:
Access, rectification, erasure, opposition, restriction, portability.
Requests to:
FlowerCampings
Les Espaces de Balma 4-5
16 avenue Charles de Gaulle
31130 BALMA
contact@flowercampings.com
Complaints may be lodged with CNIL (www.cnil.fr).