Reactie van Esther Thank you so much for sharing your feedback. We take all reviews seriously, but we must clarify the facts regarding your rental. The vehicle’s condition was fully documented and agreed upon by both parties via Goboony’s official check-in procedure photos/ video prior to your departure. Regarding the post-trip damage, the vehicle was returned with new damage to the wing mirror. We do not pressure guests; we simply follow the Goboony platform procedure by documenting the vehicle's return condition on the required paperwork. "Because this happened during our peak season, we had to follow Goboony's policy, which prioritises upcoming bookings. The platform does not allow hosts to cancel future hires for manageable damage, meaning the official garage assessment and repair process had to wait until our high-season bookings were completed. The case was handed over to Goboony's independent support team who are always fair and completely unbiased. Following the estimate submission, the processing timeline and final deposit resolution were entirely managed by the platform according to their official arbitration rules. Goboony independently reviewed all time-stamped photographic evidence from both the check-in and check-out before making their final, unbiased decision based on an official garage repair quote. We pride ourselves on offering well-maintained motorhomes and a transparent hire process. For complete peace of mind, we continue to conduct thorough digital checklists and video walk-throughs with all our guests before departure to ensure total clarity and fairness for everyone. Thank you

Reactie van Esther Great rentets who communicate well, are respectful and friendly ! Come again!