Profiel van Darren

Darren
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Heeft al 12 keer verhuurd

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Hallo, ik ben Darren!

Rayleigh, Verenigd Koninkrijk – Lid sinds april 2021

6 geboorte camper te huur Swift Edge 486

3 Recensies

Ellen Ellen

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Extremely disappointing. We rented the van for latitude festival and from the moment we arrived the fridge didn’t work. All our food was ruined and we had to buy expensive festival food to replace this with instead. When we called to ask for help with the fridge we were told to “Google it”. We spent days troubleshooting but nothing fixed it. Instead of trying to resolve the complaint with a token of compensation for a vehicle which did not meet expectations, the owner retaliated by saying we didn’t clean it properly despite having no issues when we returned it and signing everything off. The complaint is now with Goboony to resolve. We are experienced and responsible campervan renters and have never had any previous issues with any rentals. This was a disappointing and costly experience. Augustus 2026
Reactie van Darren UNFAIR REVIEW It's upsetting to us to read this review. We had problems from the start with this hireer; they constantly stated the fridge didn't work before they even left for latitude. If this were the case, why fill the fridge with expensive food? Anyway, we ran through all the basic checks, and were told it's still not working yet on its return, the fridge was full, and all the perishable goods that were still in there were still cold, cold and fresh! They also stated that when they arrived at Latitude Festival, all their food had gone bad. I'm curious how a journey of a few hours, along with the leisure battery supply, could have ruined the food! We checked the fridge on their return, and it was working fine. Also mention that when they dropped it off, it was signed off. This wasn't the case; they left the site before this could be fully checked and signed off. As per our verbal cleaning policy, unlike other companies and private hirers, we don't charge a cleaning fee; all we ask is for the user to bring the Motorhome back as they found it “clean and tidy” Unfortunately, this wasn't the case; it was absolutely filthy, and we also had the pleasure of cleaning their toilet mess out. We are an established Motorhome company with over 8 years of experience and a large fleet of hire vehicles. We strive to make our customers happy, and we have many excellent reviews on our website and social media platforms. GMH
Alan Alan

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Excellent motor home, and great service/communications provided by the owner Darren, really pleased with how thiings went, and we will definetly be booking again for another trip this year. Really enjoyed the experience with a really great motor home and facilities. Only one negative though, we had a confirmed booking with a motor home called Ronnie which had Air Conditioned Living, but actually used one called Dolly which didnt, so given the temperatures of over 30 degrees the weekend we used it, we sufferred a little with the lack of A/C which was an absolute must have when we booked. Juli 2026
Sajan Sajan

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Here's a corrected version for your review: "The motorhome was excellent and had all the required equipment. It was also well maintained. The owner, Darren, has a very professional and courteous service team who handled everything gently and efficiently. If I plan another trip, I will definitely hire the same motorhome again." Juni 2026
Reactie van Darren Thanks for the review, Sajan. We are happy you all had a fantastic time.